Welcome to our site. Please read all the terms below carefully.
1. SUBJECT MATTER 1.1. This document, and all the content of the site, is offered by BestContent.ai, referred to in these terms simply as the "COMPANY", which regulates all rights and obligations with everyone who uses the platform, referred to in these terms as "USERS", safeguarding all rights provided for in the legislation, and sets out the clauses below as a requirement for access to and visits to the site, located at www.bestcontent.ai.
1.2. Remaining on the website automatically implies reading and tacit acceptance of the Terms of Use set out above.
2.1. This site was created and developed with the function of making it easier to create content for the internet, to sell physical and digital products and to promote the provision of services.
On this platform, both the promotion of high-quality original material and the promotion of e-commerce products may be carried out.
2.2. The COMPANY seeks, through the creation of high-quality content developed by professionals in the field, to bring knowledge within everyone's reach, as well as to promote its own services.
All content is updated periodically; however, an article, video or image may contain information that does not reflect the current truth, and the COMPANY may not be held liable in any way or by any means for any content that is not duly updated.
2.3. On this platform, both the promotion of high-quality original material and the promotion of e-commerce products may be carried out.
2.4. All content on this site was developed by seeking reliable sources and materials, and is based on serious and respected studies, through high-level research.
2.5. All content is updated periodically; however, an article, video or image may contain information that does not reflect the current truth, and the COMPANY may not be held liable in any way or by any means for any content that is not duly updated.
2.6. It is the user's responsibility to use all the information on the site with critical judgment, using it only as a source of information, and always seeking specialists in the field for the concrete resolution of their issue.
3.1. This document, called the "Terms of Use", shall apply to all USERS of the COMPANY's platform.
3.2. These terms specify and require that every user, upon accessing the COMPANY's site, reads and understands all of its clauses, since it establishes between the COMPANY and the USER rights and obligations for both parties, expressly accepted by continuing to use the COMPANY's platform.
3.3. By using the platform, the USER expresses that they accept and understand all the clauses, and fully agree with each one of them, this acceptance being essential in order to remain on it.
3.4. If the USER disagrees with any clause or term of this contract, they must immediately stop browsing in all forms and by all means.
3.5. These terms may and will be updated periodically by the COMPANY, which reserves the right to make changes.
3.6. By proceeding with the use or contracting of the company's platform, the USER authorizes the use of their image for the purposes of the COMPANY's advertising about its clients.
4.1. These terms may contain some specific words that may not be commonly known.
4.2. Among them:
4.2.1. USER: Any and all persons who use the platform, whether through the free plan or the pro plan.
4.2.2. BROWSING: The act of visiting pages and content of the company's website or platform.
4.2.3. COOKIES: Small text files generated automatically by the site and transmitted to the visitor's browser, which serve to improve the visitor's usability.
4.2.4. LOGIN: The visitor's access credentials when registering with the COMPANY, split between username and password, which gives access to restricted functions of the site.
4.2.5. HYPERLINKS: Clickable links that may appear across the site or in the content, which lead to another page of the COMPANY or to an external site.
4.2.6. OFFLINE: When the site or platform is unavailable and cannot be accessed externally by any user.
4.2.7. CREDITS: Virtual unit representing the computational cost of the platform's artificial intelligence features. They are consumed with each content generation or editing action and may be included in the subscription plan or purchased in separate packages.
4.2.8. SLIDE: Individual unit of content within a post or carousel. The charge in Credits for content generation is calculated per slide generated.
4.2.9. SOCIAL 1.0: Previous version of the COMPANY's social media post creation tool, discontinued and no longer available on the platform. Users previously linked to this version were migrated to Social 2.0.
4.2.10. SOCIAL 2.0: Current and main version of the COMPANY's social media content creation tool, with AI-guided generation, an intelligent editor and a billing system based on Credits per slide generated.
4.2.11. SUBSCRIPTION PLAN: Periodic contracting arrangement (monthly or annual) that grants the USER access to the platform's features and a monthly Credit limit, according to the plan chosen.
4.2.12. BRAND: Identity profile created by the USER on the platform, containing information such as name, niche, tone of voice and visual parameters used to personalize content generation. Each subscription plan has a maximum limit of Brands active simultaneously.
4.3. If there is any doubt about any word used in these terms, the USER must contact the COMPANY through the communication channels found on the site.
5.1. The site and platform operate normally, 24 (twenty-four) hours a day; however, small temporary interruptions may occur for adjustments, maintenance or updates, and these interruptions, when planned, will preferably occur at night for the greater convenience of visitors.
5.2. The COMPANY is not liable for any loss of opportunity or damage that this temporary unavailability may cause to users.
5.3. In the event of maintenance requiring a long period, the COMPANY will give prior notice through the means of communication available on the site.
5.4. Access to the site is only permitted to persons over 18 years of age or who have the express authorization of their parents or guardians, this access being the sole responsibility of the USER.
5.5. All data is protected in accordance with the Brazilian General Data Protection Law (LGPD), and by registering with the site, the USER fully agrees with the collection of data in accordance with the Law and with the COMPANY's Privacy Policy.
Free Plan:
6.1.1. Our platform offers a free trial period (Free) for new users, allowing access to limited features so they can try our services before subscribing to one of the paid plans.
6.1.2. During the free trial period, users have access to limited features of the platform. This includes the possibility of creating up to 5 posts using our AI to evaluate how it behaves and meets their needs.
6.2. After trying the platform through the free trial period, users may choose to subscribe to one of our paid plans to obtain full access to all the features and benefits offered.
6.3. There is no obligation to subscribe to a paid plan after the end of the free trial period. Users may continue using the platform in free mode, but with limited features, according to the established usage rules.
Paid PlansPro Plan:
Basic Plan:
6.4-A.1. The Basic Plan is offered exclusively on an annual basis.
6.4-A.2. The annual Basic Plan is charged and renewed automatically every year, on the subscription renewal date.
6.4-A.3. The same provisions set out for the other annual plans in these Terms apply to the annual Basic Plan, including clauses 6.6 and 6.7, regarding its nature as a single purchase, installment payment in up to 12 (twelve) installments and the absence of refunds for outstanding installments.
Pro Plan:
6.4.1. Monthly plan: Charged and renewed automatically every month.
6.4.2. Annual plan: Charged and renewed automatically every year.
Max Plan:
6.4-B.1. The Max Plan is offered on a monthly and annual basis.
6.4-B.2. Monthly Max Plan: Charged and renewed automatically every month, on the subscription renewal date.
6.4-B.3. Annual Max Plan: Charged and renewed automatically every year, on the subscription renewal date.
6.4-B.4. The same provisions set out for the other annual plans in these Terms apply to the annual Max Plan, including clauses 6.6 and 6.7, regarding its nature as a single purchase, installment payment in up to 12 (twelve) installments and the absence of refunds for outstanding installments.
6.5. By subscribing to one of our subscription plans, the user authorizes the platform to automatically charge the amount corresponding to the selected plan to the credit card provided, on the subscription renewal date
6.6. By choosing to subscribe to the annual plan, the customer declares that they are fully aware that this is a single purchase, whose total amount may be paid in up to 12 (twelve) installments on the credit card, committing the card limit according to the amount contracted.
6.7. The customer also acknowledges that the subscription does not constitute a service with recurring monthly payment and, therefore, there will be no refund of any outstanding installments, even in the event of cancellation before the end of the contracted period.
The Credit System
6-A.1. The BestContent Social 2.0 platform operates through a system of virtual credits ("Credits"), which represent the unit of measure of the computational effort consumed by the artificial intelligence when processing the USER's requests.
6-A.2. Credits are deducted at the moment of content generation, and not at the moment of scheduling or publishing. The act of scheduling or publishing posts, on paid plans, does not consume Credits.
6-A.3. Credits are charged per slide generated, and not per post or carousel. Content composed of multiple slides will have its total cost calculated based on the number of slides selected by the USER before generation. The estimated cost is displayed in real time on the platform before the generation is confirmed.
6-A.4. The Credits included in the subscription plans are valid monthly and are renewed (reset) each billing cycle, regardless of the remaining balance. Credits not used by the renewal date are lost and are not carried over to the following period.
6-A.5. The USER may purchase packages of Standalone Credits, separate from the subscription. These Standalone Credits do not expire on monthly renewal and remain available in the account until they are fully consumed.
6-A.6. Changes to the Credit Table:
6-A.6.1. The COMPANY reserves the right to change, at any time, the price table of Credits per action (cost per slide generated, cost per edit, cost per feature, among others), as well as the Credit limits included in each subscription plan.
6-A.6.2. Such changes may result, without limitation, from variations in the costs of third-party APIs used by the platform (including image generation APIs and language models), market adjustments, technological changes or strategic decisions by the COMPANY.
6-A.6.3. The USER will be notified of relevant changes to the Credit table at least 15 (fifteen) days in advance, through communication on the COMPANY's official channels (registered email and/or notice on the platform).
6-A.6.4. Continued use of the platform after the effective date of the changes implies full acceptance of the new conditions by the USER.
6-A.6.5. Changes to the Credit table do not create a right to a refund of amounts already paid for active plans, nor a right to the maintenance of the previous conditions, except where expressly guaranteed by the COMPANY in a specific notice.
6-B.1. The COMPANY reserves the right to adjust the prices of the subscription plans (monthly and annual) at any time, for commercial, operational or market reasons.
6-B.2. Any price change will be communicated to the USER at least 30 (thirty) days before the effective date, by email to the registered address and/or a prominent notice on the platform.
6-B.3. The price adjustment will not affect the billing cycle in progress at the time of the communication. The new amount will start being charged from the next subscription renewal, after the notice period set out in this clause.
6-B.4. In the case of annual subscriptions paid in full (in a single payment or in credit card installments), the contracted amount remains valid until the end of the current annual period, without adjustment during that period.
6-B.5. Continued use of the platform after the effective date of the new price implies tacit acceptance of the new conditions by the USER. If the USER disagrees with the adjustment, they may cancel their subscription before the renewal date, without being charged the new amount, in accordance with the cancellation rules set out in these Terms.
6-B.6. The COMPANY is not liable for losses or damages arising from price adjustments carried out in accordance with the provisions of this clause and within the periods established herein.
6-C. LIABILITY FOR SCHEDULING AND INTEGRATION WITH SOCIAL NETWORKS
6-C.1. The platform's post scheduling feature depends on integrations with third-party APIs, including but not limited to Meta (Instagram and Facebook), LinkedIn, TikTok, Pinterest and other supported social networks. Such integrations are subject to changes, instabilities, discontinuations and restrictions imposed unilaterally by those third parties, outside the COMPANY's control.
6-C.2. The COMPANY does not guarantee the uninterrupted execution of the schedules created by the USER, nor the indefinite retention of scheduling data on the platform. Events such as API instabilities, revocation or corruption of authentication tokens, changes to social network policies, technical failures, maintenance and platform updates may result in the partial or total loss of scheduled posts.
6-C.3. The COMPANY is not liable for any direct, indirect, incidental or consequential damage arising from the loss of schedules, including, without limitation, loss of revenue, operational costs, damage to image or any other damage alleged by the USER due to the non-execution of scheduled posts.
6-C.4. In cases of migration between platform versions, technological updates or discontinuation of previous versions of the service, existing scheduling data may not be transferred to the new version, this loss being technical in nature and irreversible. The COMPANY will make reasonable efforts to notify the USER in advance about such events, without this constituting an obligation to preserve the data or a right to compensation.
6-C.5. It is the USER's responsibility to keep their own records of their schedules and content, and the COMPANY may not be held liable for the absence of an external backup on the USER's part.
6-C.6. Continued use of the scheduling feature implies the USER's awareness and full acceptance of the limitations described in this section.
6-D. BRANDS PER SUBSCRIPTION PLAN
6-D.1. For the purposes of these Terms, "Brand" means the identity profile configured by the USER on the platform, containing information such as name, niche, tone of voice, color palette and other parameters used to personalize content generation.
6-D.2. The number of Brands that the USER may create and keep active simultaneously on the platform is limited according to the subscription plan contracted, on the following terms:
a) Free Plan: up to 1 (one) Brand;
b) Basic Plan: up to 2 (two) Brands;
c) Pro Plan: up to 5 (five) Brands;
d) Max Plan: up to 20 (twenty) Brands.
6-D.3. The Brand limit reflects the capacity of the plan contracted and cannot be expanded without migrating to a higher plan or contracting additional capacity, should such an option be made available by the COMPANY.
6-D.4. Brands created beyond the limit allowed by the plan contracted may be automatically deactivated or blocked by the COMPANY, without prejudice to access to the plan's other features.
6-D.5. In the event of a plan downgrade, the USER will be informed in advance of any need to reduce the number of active Brands to comply with the new limit, and it is up to the USER to choose which Brands will be kept.
6-D.6. The COMPANY reserves the right to review the Brand limits per plan, communicating any changes at least 15 (fifteen) days in advance, on the same terms set out in clause 6-A.6.3.
7. CANCELLATION AND REFUND OF THE SUBSCRIPTION:
7.1. THE DIFFERENCE BETWEEN CANCELLATION AND REFUND:
7.1.1. Cancelling a plan only implies the suspension of future renewals, with no return of amounts already paid.
7.1.2. For refunds, a specific request must be made, following the established criteria, which are outlined below.
7-A. CHARGEBACK (PAYMENT DISPUTE)
7-A.1. "Chargeback" means the procedure of disputing a charge carried out by the USER directly with the credit card operator, issuing bank or payment institution, resulting in the reversal of the amount paid to the COMPANY before or after the provision of the service.
7-A.2. The COMPANY recognizes the legitimacy of a chargeback in cases of proven fraud, unauthorized use of the payment method by third parties or duplicate charges, in which cases the USER must, whenever possible, first contact the COMPANY's official support channels for an amicable resolution.
7-A.3. SUSPENSION OF ACCESS DURING THE CHARGEBACK:
7-A.3.1. From the opening of any chargeback proceeding relating to a subscription or purchase made on the platform, the COMPANY reserves the right to immediately suspend the USER's access to the services, in whole or in part, for as long as the dispute lasts.
7-A.3.2. The suspension of access dealt with in this clause arises from the dispute of the payment that makes the provision of the service possible, and does not constitute a penalty, but rather a direct consequence of the absence of financial consideration during the dispute period.
7-A.4. CONTINUITY OF THE SUBSCRIPTION PERIOD:
7-A.4.1. The term of the subscription contracted continues to run normally throughout the chargeback process, with no freezing, pause or suspension of the counting of the subscription period.
7-A.4.2. The COMPANY will not grant additional credits, extra subscription time, extension of the term or any form of compensation to the USER on account of the period during which access was suspended due to a chargeback opened on their initiative.
7-A.4.3. If the chargeback is reversed in favor of the COMPANY or the USER settles the disputed payment, access may be restored for the remaining time of the subscription originally contracted, without any extension of the term.
7-A.5. PERMANENT BLOCKING FOR IMPROPER CHARGEBACK:
7-A.5.1. If it is established that the chargeback was opened improperly, abusively or in bad faith — understood, without limitation, as a chargeback requested after the effective use of the platform's features, with the intent of obtaining the service without due consideration —, the COMPANY reserves the right to permanently block the USER's access, closing their registration and prohibiting the creation of new accounts on the platform.
7-A.5.2. The permanent blocking dealt with in this clause does not require prior notice and does not create for the USER any right to a refund, compensation, restitution of credits or recovery of content and data associated with the account.
7-A.5.3. Blocking for an improper chargeback does not remove the COMPANY's right to charge, through the appropriate channels, the amounts improperly reversed, plus the operational costs and fees arising from the dispute, without prejudice to the applicable judicial and extrajudicial measures.
7-A.6. Use of the platform implies the USER's awareness and full acceptance of the conditions set out in this section.
7.2. CANCELLATION:
7.2.1. Cancelling the subscription stops future automatic renewal; however, the USER will continue to have full access to the contracted services until the period already paid for ends.
7.2.2. To avoid the automatic charge on the renewal date, cancellation must be carried out before the renewal date through your account settings on the platform.
7.2.3. Cancellation has no relation to any monthly installments charged to the credit card, since such charges are linked exclusively to the payment method chosen by the USER.
7.3. REFUND:
7.3.1. Refunds may be requested within up to 7 (seven) days after the initial purchase, as stipulated in article 49 of the Brazilian Consumer Protection Code, the “right of withdrawal”.
7.3.2. The COMPANY is not liable for any refund sought after the stated period has passed, this measure being a responsibility intrinsically tied to the USER.
7.3.3. If the refund request is made in a timely manner, the COMPANY undertakes to process the fulfillment of its obligation within up to 30 (thirty) days after the formalized request.
7.3.4. The refund may be conditional on an analysis of the USER's use of the platform, given that, if there has been significant use of the plan's features, the COMPANY may deny the refund, considering the benefit already received.
7.3.4.1. Significant use of the COMPANY's platform is understood as a USER who, within the aforementioned period of 07 (seven) days, consumes more than 100 (one hundred) credits on the platform, whether by generating posts, slides, edits or any other feature that requires credits.
7.3.5. Subscribing to the annual plan constitutes a single purchase, whose payment may be split into up to 12 (twelve) credit card installments. In that case, the card limit is fully committed with the total amount contracted. Therefore, there can be no refund of outstanding installments, since the nature of the subscription does not correspond to a monthly provision of services, but rather to a one-off acquisition.
7.3.6. When subscribing to the annual plan, it will be possible to request a refund, observing the same guidelines applicable to the other plans, provided that the request is made within up to 7 (seven) calendar days after the purchase date, as provided for in the applicable legislation.
8.1. The visitor may access all the content of the website, such as articles, videos, images, products and services, which does not mean any kind of assignment of rights or permission to use or copy them.
8.2. All rights are reserved, in accordance with Brazilian legislation, mainly the Copyright Law (regulated by Law No. 9,610/18), as well as the Brazilian Civil Code (regulated by Law No. 10,406/02), or any other applicable legislation.
8.3. All content on the site is protected by copyright, and its use, copying, transmission, sale, assignment or resale must follow Brazilian law, with the COMPANY reserving all its rights and not permitting copying or use in any form or by any means without its express written authorization.
8.4. The COMPANY may, in specific cases, allow occasional exceptions to this right, which will be clearly highlighted, together with the form and permission of use of the protected content. This right is revocable and limited to the specifications of each case.
9.1. The USER, when using the COMPANY's website, undertakes to:
9.1.1. The USER undertakes not to carry out, by any means or in any form, actions aimed at invading, hacking, destroying or harming the infrastructure of the site, of the COMPANY's platform or of its business partners. These actions include, but are not limited to, sending viruses, DDOS attacks, exploiting vulnerabilities or any other practices that compromise security and functionality.
9.1.2. The USER must not publish, in the site's comments, inappropriate content, such as SPAM, advertisements from competing companies, viruses, materials that infringe copyright or that are unrelated to the discussion of the text, video or image in question.
9.1.3. Reproduction of any content of the site or the platform without the COMPANY's due express authorization is prohibited, under penalty of civil and criminal liability.
9.1.4. The USER declares that they are aware of and agree with the site's Privacy Policy, including the processing of data relating to registration and browsing.
9.1.5. The USER undertakes to use the site and the platform exclusively for lawful purposes and in accordance with the established terms and conditions, refraining from practices that may violate laws, regulations or third-party rights.
9.1.5.1. Use of the platform for unlawful purposes will result in the immediate deletion of the USER's registration, and may also give rise to the COMPANY's right to claim losses and damages.
9.1.6. The USER is prohibited from attempting to access restricted or confidential information of the site or the platform, including, but not limited to, data of other users or sensitive information of the COMPANY and its partners.
9.1.7. The USER must keep their login and password data confidential, being fully responsible for any misuse of their account resulting from negligence or improper sharing of that information.
9.1.8. The USER is prohibited from engaging in any kind of discriminatory or offensive practice, or one that promotes hate speech, through the site or the platform, whether in comments, publications or interactions with other users.
9.1.10. The USER agrees to notify the COMPANY immediately of any unauthorized use of their account or any security breach of which they become aware, with a view to adopting corrective measures.
9.1.11. The USER undertakes to respect the legal provisions relating to intellectual property and image and voice rights, refraining from using protected materials without the due authorization of their holders.
9.1.12. The USER declares awareness that, in the event of a breach of any obligation established in these Terms, they may be banned from the site or platform, without prejudice to any judicial or extrajudicial measures that may be adopted by the COMPANY.
9.2. The COMPANY undertakes to:
9.2.1. Make reasonable efforts to keep the site and the platform operational, except for interruptions necessary for maintenance, updates or events outside the COMPANY's control.
9.2.2. Provide support channels to clarify questions related to the use of the platform, without guaranteeing an immediate solution to complex technical problems or those arising from external factors.
9.2.3. Protect the data provided by the USER in accordance with the Privacy Policy, not being responsible for unauthorized access arising from failures outside the COMPANY's control.
9.2.4. Make efforts to ensure that the generated images comply with the platform's guidelines, not being responsible for improper uses or interpretations derived from the content created by the USER.
9.2.5. Provide basic features for the customization and creation of images, without guaranteeing specific results or the USER's complete satisfaction with the content generated.
9.2.6. Not share the USER's personal data with third parties, except where required by law or with express authorization.
9.2.7. Ensure the USER's rights to use the images they generate, without guaranteeing exclusivity or protection against any unauthorized use by third parties.
9.2.8. To make improvements to the platform whenever feasible, with no obligation to implement updates or new features on a regular basis.
9.2.9. Reserve the right to suspend or discontinue access to the platform, in whole or in part, at any time and without prior notice, if it deems this necessary for the maintenance of the services.
9.2.10. Inform the USER of significant changes to the Terms of Use or Privacy Policies, it being the USER's responsibility to keep up to date with the changes.
9.3. The COMPANY has no liability or obligation whatsoever for content created by the USER of a discriminatory nature (racism, homophobia, xenophobia etc.), since the production of content by the platform obeys exclusively the prompt given, which is the USER's choice.
9-A.1. The USER undertakes to maintain respectful and good-faith conduct in all their interactions through any official COMPANY channel (support, WhatsApp, chat, email, social networks, community, among others), both towards the COMPANY's staff and towards other USERS.
9-A.2. The following constitute disrespectful, abusive or inappropriate conduct, without limitation: insults, threats, affronts, harassment, discrimination or hate speech directed at the team or at other USERS; as well as excessive and repeated insistence, through daily and repetitive messages, on demands with no real impact on operations, especially after the COMPANY has already replied or provided guidance on the subject.
9-A.3. Should any of these behaviors be established, the COMPANY reserves the right to permanently ban the USER, closing their registration and prohibiting the creation of new accounts, regardless of prior notice, without creating any right to a refund, compensation or restitution of credits, except for the legal cases provided for in clause 7.3.
9-A.4. Banning does not remove the applicable judicial and extrajudicial measures in cases involving civil or criminal wrongdoing. Use of the support channels implies full acceptance of this section.
10.1. The COMPANY may, at its sole discretion, make advertising space available on the platform or on the site, directly to partner advertisers or through specialized digital advertising platforms.
10.2. Such advertisements do not mean any form of endorsement or responsibility for them, with the USER being responsible for purchases, visits, access or any actions relating to those companies.
10.3. These ads may be selected automatically by the advertising company, according to the USER's recent visits, as well as based on their search history, in accordance with the platform's access policies.
10.4. The USER authorizes the use of their image for the purposes of advertising by the COMPANY's clients.
11.1. The Parties agree to fully comply with the Brazilian General Personal Data Protection Law (Law No. 13,709/2018 - "LGPD"), undertaking to adopt all the measures necessary to ensure the protection of the personal data processed under this Services Agreement.
11.2. The parties declare, by accepting these Terms of Use, that they are aware of and agree with the collection, use, storage and processing of their personal data by the CONTRACTING PARTY for the specific purposes of this contract, observing the principles and provisions of the LGPD.
11.3. The COMPANY undertakes to process the USER's personal data exclusively for purposes related to the performance of this contract, respecting the specific purpose, necessity and adequacy.
11.4. The COMPANY undertakes to implement technical and administrative measures capable of protecting personal data against unauthorized access and accidental or unlawful situations of destruction, loss, alteration, communication or any form of inappropriate or unlawful processing.
11.5. In the event of any security incident that may entail relevant risk or damage to the personal data processed under this contract, the COMPANY must immediately notify the USER, with a description of the nature of the data affected, the information about the data subjects involved, the technical and security measures used to protect the data, the risks related to the incident and the measures that have been or will be adopted to reverse or mitigate the effects of the damage.
11.6. Any Party receiving Personal and Sensitive Data undertakes to notify the Party providing the Personal Data, in writing and within up to 24 (twenty-four) hours, of any leak or compromise of its databases related to this Partnership, as well as of any violation of privacy and personal data protection legislation of which it becomes aware in relation to the data in its custody, including accidental or negligent violation.
11.7. Should any Party be required to transfer or disclose any Personal Data due to an administrative or judicial order of any nature, it must inform the other Parties within up to 24 (twenty-four) hours, so that they may take the judicial measures they deem necessary.
11.8. RIGHTS OF THE DATA SUBJECT:
11.8.1. The USER, as the subject of the personal data, is assured, under the terms of article 18 of Law No. 13,709/2018 (LGPD), of the following rights in relation to the processing of their personal data by the COMPANY:
a) Confirmation of the existence of processing of their personal data;
b) Access to the personal data processed;
c) Correction of incomplete, inaccurate or outdated data;
d) Anonymization, blocking or deletion of unnecessary or excessive data or data processed in non-compliance with the LGPD;
e) Portability of the data to another service provider, upon express request;
f) Deletion of personal data processed with consent, except for the legal cases of retention;
g) Information about the public and private entities with which the COMPANY has shared data;
h) Information about the possibility of not giving consent and the consequences of refusal;
i) Withdrawal of consent, under the terms of article 8, § 5 of the LGPD.
11.8.2. The exercise of the rights set out in clause 11.8.1 may be carried out by the USER through the support channels made available by the COMPANY on the site or on the platform.
11.8.3. The COMPANY will respond to the requests of personal data subjects within a reasonable period compatible with the complexity of the request, respecting the deadlines set out in the regulations of the Brazilian National Data Protection Authority (ANPD).
12.1. "First Month of Social for 99 US cents" promotion
12.1.1. This promotion offers the first month of access to the BestContent Social service for the promotional amount of 99 US cents.
12.1.2. After the end of the promotional period, the service will be automatically renewed and charged at the full amount applicable on the renewal date, unless previously cancelled by the user.
12.1.3. The promotion is valid exclusively for new accounts that have never purchased any premium subscription to the BestContent Social service. Accounts that have already enjoyed premium plans or previous promotions are not eligible.
12.1.4. Joining the promotion implies acceptance of the general conditions of use of the service and of the specific rules of the promotion , as available at https://bestcontent.ai/oferta-99-cents.
12.2. "First Month of Chat for 1.90 US dollars" promotion
12.2.1. This promotion makes the first month of access to the BestContent Chat service available for the promotional amount of 1.90 US dollars.
12.2.2. After the promotional period, the subscription will be automatically renewed at the full amount in force at the time of renewal, unless previously cancelled by the user.
12.2.3. The promotion applies only to accounts that have never subscribed to the BestContent Chat service on the premium plan or taken part in previous promotions related to this service.
12.2.4. Joining the promotion implies acceptance of the general conditions of use of the service and of the specific rules of the promotion, as available at https://bestcontent.ai/oferta-primeiro-mes-chat.
12.3. BestContent reserves the right to cancel, change or suspend any of the promotions, at any time and without prior notice, provided that the benefit is guaranteed to those who have already joined the promotion during its validity.
13.1. The Site will present hyperlinks throughout your browsing, which may lead directly to another page of the COMPANY or to external sites.
13.2. Although the COMPANY only creates links to highly trusted external sites, if the user accesses an external site, the COMPANY has no responsibility for that medium, it being merely an indication of supplementary content, with the user being responsible for the access, as well as for any actions they may carry out on that site.
13.3. In the event of any judicial disputes between the USER and the COMPANY, the forum elected for the relevant action shall be that of the Company's judicial district, even if another is more privileged.
13.4. The USER authorizes the use of their image exclusively for advertising purposes related to the COMPANY's clients, in accordance with the platform's purposes and in compliance with the legislation in force.
13.5. Any changes will be published on our platform and, if significant, we will notify you through the contact means provided.
These Terms of Use are valid from February 22, 2023.