How to request the 7-day guarantee refund
Request your refund within the deadline, using the email you bought with.
Quick answerWithin 7 calendar days of your purchase, open a support ticket or write to hello@bestcontent.ai using the email you bought with. Once approved, the amount is returned within 30 days.
Before you start
- Use the same email you bought with.
- Know which plan you want to check.
- Have the charge date at hand.
Step by step
1Check the deadline
The request is valid for up to 7 calendar days after the purchase.
2Open the request
Open a ticket in Online support or write to hello@bestcontent.ai.
3Provide the details
Give the purchase email, the plan and the charge date.
4Wait for the review
While the request is under review, the account is paused with the “Refund under review” notice.
Refund timeline
Once approved, the amount is returned within 30 days, depending on the payment method. In the payment portal, under Invoices, the Refund receipt shows up.
Past the 7 days?
You can still cancel so you are not charged again, but canceling does not give you a refund.
How to know it worked
- Support confirms it received the request.
- Once approved, the Refund receipt shows up under Invoices, in the portal.
If something doesn't go as expected
- Refresh the page and check the status again.
- Write down the date, amount and plan before contacting support.
- Do not repeat a billing request while the first one is under review.
Related guides
Was this page helpful?
Your answer helps us improve this guide.
Still have questions?
Contact support. Have your account email at hand.